Reconnect Research connects U.S. and Canadian callers, already on the phone, to research surveys and political polls. We provide survey design and scripting to optimize completion rates. Our services include:
- Sample—people already on the phone,
- IVR programming to Client’s specifications
- Professionally recorded voice prompts
- Detailed Reporting (see below)
How does Inbound Calling Survey Work?
The caller is invited to participate in a Survey, via our IVR, and is screened according to the client supplied survey details. The Survey is conducted via:
- IVR The caller is given the survey on the IVR
- Web The caller is texted a link to complete a web/mobile survey
- Live The caller is transferred directly to a live interviewer
- Rewards Platform (optional)
To optimize the completion rate, clients can utilize our turnkey rewards platform.
- Collects name, address, email
- Emails respondents reward code
- Processes reward
- Offers respondents to participate in future surveys
Reconnect Research provides complete call detail records, including call time/date, caller phone number, city, state, and zip, phone type (cell/landline), and crosstabs with caller’s answers. We can customize the reporting granularity, timing, and delivery in client’s chosen format.